Record Problems. The Problem Steps Recorder (PSR) is a great new feature that helps in troubleshooting a system (see Figure 1). At times, Remote Assistance may not be possible. However, if a person types psr in their Instant Search, it will launch the recorder. Now they can perform the actions needed to recreate the problem and each click will record the screen and the step. They can even add comments. Once complete, the PSR compiles the whole thing into an MHTML file and zips it up so that it can be e-mailed for analysis to the network admin (or family problem solver, depending on how it's being used).